other:win10crash
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| Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
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other:win10crash [2020/02/06 13:56] jypeter [Hardware crash] |
other:win10crash [2020/03/10 13:27] jypeter [Be prepared] |
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| * Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date | * Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date | ||
| * [[https://www.dell.com/support/home/us/en/04?app=warranty&~ck=mn&lwp=rt|Dell warranty check]] | * [[https://www.dell.com/support/home/us/en/04?app=warranty&~ck=mn&lwp=rt|Dell warranty check]] | ||
| - | * Technical support (France): +33 1 41 91 95 22 | + | * Technical support (France): |
| + | * Free: +33 1 41 91 95 22 | ||
| + | * Paying: 0825 004 686 (use the free number above!) | ||
| * [[https://support.hp.com/us-en/checkwarranty|HP warranty check]] | * [[https://support.hp.com/us-en/checkwarranty|HP warranty check]] | ||
| * Technical support (France): 0805 54 04 21 (PIN 81090) | * Technical support (France): 0805 54 04 21 (PIN 81090) | ||
| - | * Make sure the [[https://wiki.lsce.ipsl.fr/pmip3/doku.php/other:win10config#activating_system_protection_by_recovery|system protection by Recovery]] is active. In case of a software problem, you may be able to go back to a state when your computer was stable | + | * Make sure the [[https://wiki.lsce.ipsl.fr/pmip3/doku.php/other:win10config#activating_system_protection_by_recovery|system protection by Recovery]] is active. In case of a software problem (the most common problem), you may be able to go back to a state when your computer was stable |
| * Remember the password of a **local** account that has **admin** access to your computer (the kerberos password of ''account@LSCE.IPSL.FR'' may not work when you try to recover your PC) | * Remember the password of a **local** account that has **admin** access to your computer (the kerberos password of ''account@LSCE.IPSL.FR'' may not work when you try to recover your PC) | ||
| - | * If all or part of your disk is encrypted, try to have a way to access the recovery key | + | * If all or part of your disk is encrypted, try to have a convenient way to access the recovery key(s) |
| - | * [[https://support.microsoft.com/en-us/help/4026181/windows-10-find-my-bitlocker-recovery-key|Find my BitLocker recovery key]] => You need to get this **key** from your favorite IT people, and **store it in a safe place** that you can easily access even if you are not in your office or at home | + | * [[https://support.microsoft.com/en-us/help/4026181/windows-10-find-my-bitlocker-recovery-key|Find my BitLocker recovery key]] => You need to get this **key** from your favorite IT people, and **store it in a safe place** that you can easily access even if you are not in your office or at home. |
| - | * <wrap em>Do not store the key with your computer</wrap> (you might as well remove the encryption...) | + | * The //key// is a combination of: |
| + | * a unique (and seemingly) random text string **id** identifying the crypted disk\\ e.g. ''87BXXXXX-XXXX-XXXX-XXXX-XXXXXX324E31'' | ||
| + | * a unique text string **key** used to unlock the disk\\ e.g. ''693XXX-XXXXXX-XXXXXX-XXXXXX-XXX856-XXXXXX-XXXXXX-XXXXXX'' | ||
| + | * <wrap em>Do not store (a printed version of) the key with your computer</wrap> (you might as well remove the encryption...) | ||
| + | * You could store a text file with your key(s) on the reasonably safe //sharebox// server, but you will need some internet access to get the keys (sharebox can display text files, so you don't need to download the text file to access the key) | ||
| * Try to create backups regularly, e.g. with [[https://wiki.lsce.ipsl.fr/pmip3/doku.php/other:win10apps#backup_software|SyncBackFree]] | * Try to create backups regularly, e.g. with [[https://wiki.lsce.ipsl.fr/pmip3/doku.php/other:win10apps#backup_software|SyncBackFree]] | ||
| * Install [[http://www.nirsoft.net/utils/blue_screen_view.html|BlueScreenView]] | * Install [[http://www.nirsoft.net/utils/blue_screen_view.html|BlueScreenView]] | ||
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| * This will allow you to analyze the dump/log files created by Windows when there is a //BSOD type// crash | * This will allow you to analyze the dump/log files created by Windows when there is a //BSOD type// crash | ||
| * It's not easy to analyze what is displayed by BlueScreenView, but it will tell you at least when (and how often) the crash occurred (and if you already had similar other crashes) | * It's not easy to analyze what is displayed by BlueScreenView, but it will tell you at least when (and how often) the crash occurred (and if you already had similar other crashes) | ||
| + | * Other potentially useful software | ||
| + | * [[https://www.alcpu.com/CoreTemp/|CoreTemp]]: allows you to monitor the temperature of your processors, if you think your PC is overheating, or the fan is making more noise than usual. See also: | ||
| + | * [[https://www.pcworld.com/article/3253340/how-to-check-your-cpu-temperature.html|How to check your PC's CPU temperature]] | ||
| + | * [[https://askthemanager.com/2018/01/stop-new-dell-laptop-overheating-shutting/|How To Stop Your New Dell Laptop From Overheating & Shutting Down]] | ||
| + | * [[https://www.hwinfo.com/|HWInfo]]: Comprehensive Hardware Analysis, Monitoring and Reporting for Windows | ||
| * You can also try once to boot in Safe Mode when your PC has no problems, in order to see what the Safe Mode looks like. | * You can also try once to boot in Safe Mode when your PC has no problems, in order to see what the Safe Mode looks like. | ||
other/win10crash.txt · Last modified: 2023/03/20 14:40 by jypeter
