other:win10crash
Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
other:win10crash [2020/02/06 14:56] – [Hardware crash] jypeter | other:win10crash [2020/04/27 12:52] – Link to WIn10 notes jypeter | ||
---|---|---|---|
Line 1: | Line 1: | ||
====== Recovering from a Major Windows 10 Crash ====== | ====== Recovering from a Major Windows 10 Crash ====== | ||
+ | |||
+ | [[other: | ||
<note important> | <note important> | ||
* If you have problems, you should** get in touch with the [[other: | * If you have problems, you should** get in touch with the [[other: | ||
- | * The information you can find on Google is not always the best and this page will hopefully help you recover your PC, or at least understand a bit what has happened and use what you find on Google more safely and efficiently... **Avoid** downloading scripts or external applications that are supposed to analyze and solve your problem, unless it is from a Microsoft site or if you really trust the source | + | * The information you can find on Google is not always the best and this page will hopefully help you recover your PC, or at least understand a bit what has happened and use what you find on Google more safely and efficiently... **Avoid** downloading scripts or external applications that are supposed to analyze and solve your problem, unless it is from a Microsoft site, or if you really trust the source |
</ | </ | ||
- | <note tip>Most of the links on this page are links to **English** pages of Microsoft web sites. You can easily change the language of those technical pages to **French** by changing the language setting at the bottom of each page, or by replacing '' | + | <note tip>Most of the links on this page are links to **English** pages of Microsoft web sites. You can easily change the language of those technical pages to **French** by changing the language setting at the bottom of each page, or by replacing |
You don't have to remember everything on this page, but try to remember at least that this pages exists and how to find it! Maybe you can **bookmark this page on your smartphone**... | You don't have to remember everything on this page, but try to remember at least that this pages exists and how to find it! Maybe you can **bookmark this page on your smartphone**... | ||
Line 20: | Line 22: | ||
===== What kind of crash? ===== | ===== What kind of crash? ===== | ||
- | You don't have to worry too much about a single crash (though you should investigate what is wrong). By //<wrap em>major crash</ | + | You don't have to worry too much about a single crash (though you should investigate what is wrong). By //<wrap em>major crash</ |
==== Hardware crash ==== | ==== Hardware crash ==== | ||
- | Your computer does not start at all or behaves strangely due to a failing disk, memory errors, a defective (and swollen) laptop battery or other hardware related problems | + | Your computer does not start at all or behaves strangely due to a failing disk, memory errors, overheating, a defective (and swollen) laptop battery or other hardware related problems |
* Just to be sure, **unplug** all the external devices from your computer (webcam, USB sticks, external disks) and check if you are still getting errors | * Just to be sure, **unplug** all the external devices from your computer (webcam, USB sticks, external disks) and check if you are still getting errors | ||
* Maybe you'll have to use the **warranty** of your computer (more on this later). PC computers bought at LSCE have at least 3 years of international warranty. If you notice something suspicious on your PC, don't wait till the warranty has expired to try to fix it | * Maybe you'll have to use the **warranty** of your computer (more on this later). PC computers bought at LSCE have at least 3 years of international warranty. If you notice something suspicious on your PC, don't wait till the warranty has expired to try to fix it | ||
Line 35: | Line 37: | ||
* or tap the F12 key at the Dell splash screen | * or tap the F12 key at the Dell splash screen | ||
* [[https:// | * [[https:// | ||
- | * [[https:// | + | * [[https:// |
* **HP** [[https:// | * **HP** [[https:// | ||
* Sometimes your computer will only be able to **beep or flash** some leds. You can find out what the sequence of sounds/ | * Sometimes your computer will only be able to **beep or flash** some leds. You can find out what the sequence of sounds/ | ||
Line 72: | Line 74: | ||
* Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date | * Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date | ||
* [[https:// | * [[https:// | ||
- | * Technical support (France): +33 1 41 91 95 22 | + | * Technical support (France): |
+ | * Free: +33 1 41 91 95 22 | ||
+ | * Paying: 0825 004 686 (use the free number above!) | ||
* [[https:// | * [[https:// | ||
* Technical support (France): 0805 54 04 21 (PIN 81090) | * Technical support (France): 0805 54 04 21 (PIN 81090) | ||
- | * Make sure the [[https:// | + | * Make sure the [[https:// |
* Remember the password of a **local** account that has **admin** access to your computer (the kerberos password of '' | * Remember the password of a **local** account that has **admin** access to your computer (the kerberos password of '' | ||
- | * If all or part of your disk is encrypted, try to have a way to access the recovery key | + | * If all or part of your disk is encrypted, try to have a convenient |
- | * [[https:// | + | * [[https:// |
- | * <wrap em>Do not store the key with your computer</ | + | * The //key// is a combination of: |
+ | * a unique (and seemingly) random text string **id** identifying the crypted disk\\ e.g. '' | ||
+ | * a unique text string **key** used to unlock the disk\\ e.g. '' | ||
+ | * <wrap em>Do not store (a printed version of) the key with your computer</ | ||
+ | * You could store a text file with your key(s) on the reasonably safe // | ||
* Try to create backups regularly, e.g. with [[https:// | * Try to create backups regularly, e.g. with [[https:// | ||
* Install [[http:// | * Install [[http:// | ||
Line 86: | Line 94: | ||
* This will allow you to analyze the dump/log files created by Windows when there is a //BSOD type// crash | * This will allow you to analyze the dump/log files created by Windows when there is a //BSOD type// crash | ||
* It's not easy to analyze what is displayed by BlueScreenView, | * It's not easy to analyze what is displayed by BlueScreenView, | ||
+ | * Other potentially useful software | ||
+ | * [[https:// | ||
+ | * [[https:// | ||
+ | * [[https:// | ||
+ | * [[https:// | ||
* You can also try once to boot in Safe Mode when your PC has no problems, in order to see what the Safe Mode looks like. | * You can also try once to boot in Safe Mode when your PC has no problems, in order to see what the Safe Mode looks like. | ||
Line 106: | Line 119: | ||
There is no standard solution. In the worst case, you can always remove the disk from your computer and plug it to an external adapter (available at LSCE) to recover at least part of the disk. This will require extra work if the disk is encrypted (it your favorite IT people took care of the encryption, they should have the [[https:// | There is no standard solution. In the worst case, you can always remove the disk from your computer and plug it to an external adapter (available at LSCE) to recover at least part of the disk. This will require extra work if the disk is encrypted (it your favorite IT people took care of the encryption, they should have the [[https:// | ||
+ | |||
+ | Check the [[# | ||
=== Software problem === | === Software problem === |
other/win10crash.txt · Last modified: 2024/12/17 09:56 by jypeter