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other:win10crash [2020/03/10 13:27] jypeter [Be prepared] |
other:win10crash [2020/03/10 13:40] jypeter [Hardware crash] |
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* If you have problems, you should** get in touch with the [[other:newppl:starting#getting_help_from_the_lsce_system_administrators|LSCE system administrators]]** (referenced below as //your favorite IT people//) and bring them your desktop/laptop, if you are not too far from LSCE. Otherwise, you can try to use the information on this page | * If you have problems, you should** get in touch with the [[other:newppl:starting#getting_help_from_the_lsce_system_administrators|LSCE system administrators]]** (referenced below as //your favorite IT people//) and bring them your desktop/laptop, if you are not too far from LSCE. Otherwise, you can try to use the information on this page | ||
- | * The information you can find on Google is not always the best and this page will hopefully help you recover your PC, or at least understand a bit what has happened and use what you find on Google more safely and efficiently... **Avoid** downloading scripts or external applications that are supposed to analyze and solve your problem, unless it is from a Microsoft site or if you really trust the source | + | * The information you can find on Google is not always the best and this page will hopefully help you recover your PC, or at least understand a bit what has happened and use what you find on Google more safely and efficiently... **Avoid** downloading scripts or external applications that are supposed to analyze and solve your problem, unless it is from a Microsoft site, or if you really trust the source |
</note> | </note> | ||
- | <note tip>Most of the links on this page are links to **English** pages of Microsoft web sites. You can easily change the language of those technical pages to **French** by changing the language setting at the bottom of each page, or by replacing ''en-us'' string in their URL with ''fr-fr''</note> | + | <note tip>Most of the links on this page are links to **English** pages of Microsoft web sites. You can easily change the language of those technical pages to **French** by changing the language setting at the bottom of each page, or by replacing the ''en-us'' string in their URL with ''fr-fr''</note> |
You don't have to remember everything on this page, but try to remember at least that this pages exists and how to find it! Maybe you can **bookmark this page on your smartphone**... | You don't have to remember everything on this page, but try to remember at least that this pages exists and how to find it! Maybe you can **bookmark this page on your smartphone**... | ||
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===== What kind of crash? ===== | ===== What kind of crash? ===== | ||
- | You don't have to worry too much about a single crash (though you should investigate what is wrong). By //<wrap em>major crash</wrap>// we mean that you have unsuccessfully tried several times to reboot your computer, or that the computer crashes very quickly/regularly once you are logged in. Maybe you have even already ended up in the [[other:win10crash#the_windows_recovery_environment_and_the_safe_mode|Windows Recovery Environment]]... | + | You don't have to worry too much about a single crash (though you should investigate what is wrong). By //<wrap em>major crash</wrap>// we mean that you have unsuccessfully tried several times to reboot your computer, or that the computer crashes very quickly/regularly once you are logged in. Maybe you have even already ended up in the [[other:win10crash#the_windows_recovery_environment_and_the_safe_mode|Windows Recovery Environment]] (Windows will automatically boot in //Win RE// after several consecutive aborted restarts)... |
==== Hardware crash ==== | ==== Hardware crash ==== | ||
- | Your computer does not start at all or behaves strangely due to a failing disk, memory errors, a defective (and swollen) laptop battery or other hardware related problems | + | Your computer does not start at all or behaves strangely due to a failing disk, memory errors, overheating, a defective (and swollen) laptop battery or other hardware related problems |
* Just to be sure, **unplug** all the external devices from your computer (webcam, USB sticks, external disks) and check if you are still getting errors | * Just to be sure, **unplug** all the external devices from your computer (webcam, USB sticks, external disks) and check if you are still getting errors | ||
* Maybe you'll have to use the **warranty** of your computer (more on this later). PC computers bought at LSCE have at least 3 years of international warranty. If you notice something suspicious on your PC, don't wait till the warranty has expired to try to fix it | * Maybe you'll have to use the **warranty** of your computer (more on this later). PC computers bought at LSCE have at least 3 years of international warranty. If you notice something suspicious on your PC, don't wait till the warranty has expired to try to fix it | ||
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* or tap the F12 key at the Dell splash screen | * or tap the F12 key at the Dell splash screen | ||
* [[https://www.dell.com/support/article/us/en/04/sln115162/resolve-hardware-issues-with-built-in-and-online-diagnostics-epsa-or-psa-error-codes?lang=en|Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)]] | * [[https://www.dell.com/support/article/us/en/04/sln115162/resolve-hardware-issues-with-built-in-and-online-diagnostics-epsa-or-psa-error-codes?lang=en|Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)]] | ||
- | * [[https://www.dell.com/support/article/us/en/04/sln131497/how-to-run-the-lcd-built-in-self-test-on-a-dell-laptop?lang=en|https://www.dell.com/support/article/us/en/04/sln131497/how-to-run-the-lcd-built-in-self-test-on-a-dell-laptop?lang=en]] | + | * [[https://www.dell.com/support/article/us/en/04/sln131497/how-to-run-the-lcd-built-in-self-test-on-a-dell-laptop?lang=en|How to Run the LCD Built-in Self-Test on a Dell Laptop]] |
* **HP** [[https://support.hp.com/us-en/document/c03467259|HP PCs - Testing for Hardware Failures]] | * **HP** [[https://support.hp.com/us-en/document/c03467259|HP PCs - Testing for Hardware Failures]] | ||
* Sometimes your computer will only be able to **beep or flash** some leds. You can find out what the sequence of sounds/flashes means on the computer manufacturer web site | * Sometimes your computer will only be able to **beep or flash** some leds. You can find out what the sequence of sounds/flashes means on the computer manufacturer web site |