other:win10crash
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other:win10crash [2020/03/10 13:36] jypeter [What kind of crash?] |
other:win10crash [2020/03/10 13:45] jypeter [Action!] |
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| ==== Hardware crash ==== | ==== Hardware crash ==== | ||
| - | Your computer does not start at all or behaves strangely due to a failing disk, memory errors, a defective (and swollen) laptop battery or other hardware related problems | + | Your computer does not start at all or behaves strangely due to a failing disk, memory errors, overheating, a defective (and swollen) laptop battery or other hardware related problems |
| * Just to be sure, **unplug** all the external devices from your computer (webcam, USB sticks, external disks) and check if you are still getting errors | * Just to be sure, **unplug** all the external devices from your computer (webcam, USB sticks, external disks) and check if you are still getting errors | ||
| * Maybe you'll have to use the **warranty** of your computer (more on this later). PC computers bought at LSCE have at least 3 years of international warranty. If you notice something suspicious on your PC, don't wait till the warranty has expired to try to fix it | * Maybe you'll have to use the **warranty** of your computer (more on this later). PC computers bought at LSCE have at least 3 years of international warranty. If you notice something suspicious on your PC, don't wait till the warranty has expired to try to fix it | ||
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| * or tap the F12 key at the Dell splash screen | * or tap the F12 key at the Dell splash screen | ||
| * [[https://www.dell.com/support/article/us/en/04/sln115162/resolve-hardware-issues-with-built-in-and-online-diagnostics-epsa-or-psa-error-codes?lang=en|Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)]] | * [[https://www.dell.com/support/article/us/en/04/sln115162/resolve-hardware-issues-with-built-in-and-online-diagnostics-epsa-or-psa-error-codes?lang=en|Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)]] | ||
| - | * [[https://www.dell.com/support/article/us/en/04/sln131497/how-to-run-the-lcd-built-in-self-test-on-a-dell-laptop?lang=en|https://www.dell.com/support/article/us/en/04/sln131497/how-to-run-the-lcd-built-in-self-test-on-a-dell-laptop?lang=en]] | + | * [[https://www.dell.com/support/article/us/en/04/sln131497/how-to-run-the-lcd-built-in-self-test-on-a-dell-laptop?lang=en|How to Run the LCD Built-in Self-Test on a Dell Laptop]] |
| * **HP** [[https://support.hp.com/us-en/document/c03467259|HP PCs - Testing for Hardware Failures]] | * **HP** [[https://support.hp.com/us-en/document/c03467259|HP PCs - Testing for Hardware Failures]] | ||
| * Sometimes your computer will only be able to **beep or flash** some leds. You can find out what the sequence of sounds/flashes means on the computer manufacturer web site | * Sometimes your computer will only be able to **beep or flash** some leds. You can find out what the sequence of sounds/flashes means on the computer manufacturer web site | ||
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| There is no standard solution. In the worst case, you can always remove the disk from your computer and plug it to an external adapter (available at LSCE) to recover at least part of the disk. This will require extra work if the disk is encrypted (it your favorite IT people took care of the encryption, they should have the [[https://support.microsoft.com/en-us/help/4026181/windows-10-find-my-bitlocker-recovery-key|BitLocker recovery key]]). | There is no standard solution. In the worst case, you can always remove the disk from your computer and plug it to an external adapter (available at LSCE) to recover at least part of the disk. This will require extra work if the disk is encrypted (it your favorite IT people took care of the encryption, they should have the [[https://support.microsoft.com/en-us/help/4026181/windows-10-find-my-bitlocker-recovery-key|BitLocker recovery key]]). | ||
| + | |||
| + | Check the [[#be_prepared]] section to determine how to get in touch with Dell or HP | ||
| === Software problem === | === Software problem === | ||
other/win10crash.txt · Last modified: 2023/03/20 14:40 by jypeter
