other:win10crash
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other:win10crash [2020/03/10 13:40] jypeter [Hardware crash] |
other:win10crash [2021/04/16 09:25] jypeter [Be prepared] Added a BIOS step at the beginning |
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| ====== Recovering from a Major Windows 10 Crash ====== | ====== Recovering from a Major Windows 10 Crash ====== | ||
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| + | [[other:index#windows_10_notes|Other Windows 10 related notes]] | ||
| <note important> | <note important> | ||
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| <note important>You should pay special attention to this section when your computer is (still) healthy</note> | <note important>You should pay special attention to this section when your computer is (still) healthy</note> | ||
| + | * Know how to [[other:bios#bios|access the BIOS]] of your computer, and determine the //BIOS version// | ||
| * Know where to find the serial number (or //service tag//) of your computer. It is probably on a sticker somewhere on the computer, and should also be available in the [[other:bios#bios|BIOS]] | * Know where to find the serial number (or //service tag//) of your computer. It is probably on a sticker somewhere on the computer, and should also be available in the [[other:bios#bios|BIOS]] | ||
| * Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date | * Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date | ||
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| There is no standard solution. In the worst case, you can always remove the disk from your computer and plug it to an external adapter (available at LSCE) to recover at least part of the disk. This will require extra work if the disk is encrypted (it your favorite IT people took care of the encryption, they should have the [[https://support.microsoft.com/en-us/help/4026181/windows-10-find-my-bitlocker-recovery-key|BitLocker recovery key]]). | There is no standard solution. In the worst case, you can always remove the disk from your computer and plug it to an external adapter (available at LSCE) to recover at least part of the disk. This will require extra work if the disk is encrypted (it your favorite IT people took care of the encryption, they should have the [[https://support.microsoft.com/en-us/help/4026181/windows-10-find-my-bitlocker-recovery-key|BitLocker recovery key]]). | ||
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| + | Check the [[#be_prepared]] section to determine how to get in touch with Dell or HP | ||
| === Software problem === | === Software problem === | ||
other/win10crash.txt · Last modified: 2023/03/20 14:40 by jypeter
