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other:win10crash [2020/03/10 13:45] jypeter [Action!] |
other:win10crash [2021/04/16 10:06] jypeter Added the computer does not turn on section |
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====== Recovering from a Major Windows 10 Crash ====== | ====== Recovering from a Major Windows 10 Crash ====== | ||
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+ | [[other:index#windows_10_notes|Other Windows 10 related notes]] | ||
<note important> | <note important> | ||
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<wrap em>Don't Panic (yet...)!</wrap> | <wrap em>Don't Panic (yet...)!</wrap> | ||
- | ===== What if I can't turn off my computer? ===== | + | ===== What if I can't turn ON my computer? ===== |
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+ | Check the //hard reset trick// and the [[other:bios#crashed_computer|Crashed computer]] section | ||
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+ | ===== What if I can't turn OFF my computer? ===== | ||
If your computer is unresponsive (frozen screen, you have a [[https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors|black screen or blank screen]], ...): | If your computer is unresponsive (frozen screen, you have a [[https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors|black screen or blank screen]], ...): | ||
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<note important>You should pay special attention to this section when your computer is (still) healthy</note> | <note important>You should pay special attention to this section when your computer is (still) healthy</note> | ||
+ | * Know how to [[other:bios#bios|access the BIOS]] of your computer, and determine the //BIOS version// | ||
* Know where to find the serial number (or //service tag//) of your computer. It is probably on a sticker somewhere on the computer, and should also be available in the [[other:bios#bios|BIOS]] | * Know where to find the serial number (or //service tag//) of your computer. It is probably on a sticker somewhere on the computer, and should also be available in the [[other:bios#bios|BIOS]] | ||
* Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date | * Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date |