other:win10crash
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other:win10crash [2020/03/10 13:40] jypeter [Hardware crash] |
other:win10crash [2024/12/17 08:56] (current) jypeter Updated some BSOD related links |
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| - | ====== Recovering from a Major Windows 10 Crash ====== | + | ====== Recovering from a Major Hardware or Windows 10 Crash ====== |
| + | |||
| + | [[other:index#windows_10_notes|Other Windows 10 related notes]] | ||
| <note important> | <note important> | ||
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| <wrap em>Don't Panic (yet...)!</wrap> | <wrap em>Don't Panic (yet...)!</wrap> | ||
| - | ===== What if I can't turn off my computer? ===== | + | ===== What if I can't turn ON my computer? ===== |
| + | |||
| + | You can try the easy and standard [[https://www.reddit.com/r/techsupport/comments/12nyre/30_second_power_button_trick/|hard reset trick]]. It works mysteriously, but it often works. It's worth trying! | ||
| + | ===== What if I can't turn OFF my computer? ===== | ||
| If your computer is unresponsive (frozen screen, you have a [[https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors|black screen or blank screen]], ...): | If your computer is unresponsive (frozen screen, you have a [[https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors|black screen or blank screen]], ...): | ||
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| * [[https://www.dell.com/support/article/us/en/04/sln115162/resolve-hardware-issues-with-built-in-and-online-diagnostics-epsa-or-psa-error-codes?lang=en|Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)]] | * [[https://www.dell.com/support/article/us/en/04/sln115162/resolve-hardware-issues-with-built-in-and-online-diagnostics-epsa-or-psa-error-codes?lang=en|Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)]] | ||
| * [[https://www.dell.com/support/article/us/en/04/sln131497/how-to-run-the-lcd-built-in-self-test-on-a-dell-laptop?lang=en|How to Run the LCD Built-in Self-Test on a Dell Laptop]] | * [[https://www.dell.com/support/article/us/en/04/sln131497/how-to-run-the-lcd-built-in-self-test-on-a-dell-laptop?lang=en|How to Run the LCD Built-in Self-Test on a Dell Laptop]] | ||
| - | * **HP** [[https://support.hp.com/us-en/document/c03467259|HP PCs - Testing for Hardware Failures]] | + | * [[https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/fix-common-issues/monitors-and-screens|How to Resolve Monitor or Laptop Display Issues]] |
| - | * Sometimes your computer will only be able to **beep or flash** some leds. You can find out what the sequence of sounds/flashes means on the computer manufacturer web site | + | * [[https://www.dell.com/support/contents/fr-fr/videos/videoplayer/how-to-recover-from-booting-issues-using-the-bios-recovery-tool/6079779755001|How to recover from booting issues using the BIOS Recovery Tool]] video |
| + | * [[https://www.dell.com/support/kbdoc/en-us/000129583/no-post-no-power-no-video-on-a-dell-desktop-computer|No POST, No Power, No Video on a Dell Desktop Computer]] | ||
| + | * [[https://www.dell.com/support/kbdoc/en-us/000141584/how-to-troubleshoot-a-no-post-issue-on-a-dell-notebook-pc|How to Troubleshoot a No POST Issue on a Dell Notebook PC]] | ||
| + | * **HP**: | ||
| + | * [[https://support.hp.com/us-en/document/ish_2854458-2733239-16|HP PCs - Testing for Hardware Failures]] | ||
| + | * [[https://support.hp.com/id-en/document/ish_3974055-3873564-16|HP PCs - Computer does not turn on, start, or boot]] | ||
| + | * Sometimes your computer will only be able to sadly **beep or flash** some leds in order to get your attention. You can find out what the sequence of sounds/flashes means on the computer manufacturer web site | ||
| * [[https://www.dell.com/support/article/us/en/04/sln293445/understanding-beep-codes-on-a-dell-desktop-pc|Understanding Beep Codes on a Dell Desktop PC]] | * [[https://www.dell.com/support/article/us/en/04/sln293445/understanding-beep-codes-on-a-dell-desktop-pc|Understanding Beep Codes on a Dell Desktop PC]] | ||
| * [[https://www.dell.com/support/article/us/en/04/sln309623/understanding-beep-codes-on-a-dell-notebook-pc|Understanding Beep Codes on a Dell Notebook PC]] | * [[https://www.dell.com/support/article/us/en/04/sln309623/understanding-beep-codes-on-a-dell-notebook-pc|Understanding Beep Codes on a Dell Notebook PC]] | ||
| - | * [[https://support.hp.com/us-en/document/bph07107|HP Desktop PCs - Computer Does Not Start and Emits an LED or Beep Code]] | + | * [[https://support.hp.com/us-en/document/ish_1997210-1528385-16|HP Desktop PCs - Computer beeps or a light blinks during startup]] |
| - | * [[https://support.hp.com/us-en/document/c01732674|HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep Code]] | + | * [[https://support.hp.com/us-en/document/ish_1997719-1528356-16|HP Notebook PCs - Computer beeps or a light blinks during startup]] |
| ==== Software crash ==== | ==== Software crash ==== | ||
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| <note important>You should pay special attention to this section when your computer is (still) healthy</note> | <note important>You should pay special attention to this section when your computer is (still) healthy</note> | ||
| + | * Know how to [[other:bios#bios|access the BIOS]] of your computer, and determine the //BIOS version// | ||
| * Know where to find the serial number (or //service tag//) of your computer. It is probably on a sticker somewhere on the computer, and should also be available in the [[other:bios#bios|BIOS]] | * Know where to find the serial number (or //service tag//) of your computer. It is probably on a sticker somewhere on the computer, and should also be available in the [[other:bios#bios|BIOS]] | ||
| * Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date | * Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date | ||
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| * You could store a text file with your key(s) on the reasonably safe //sharebox// server, but you will need some internet access to get the keys (sharebox can display text files, so you don't need to download the text file to access the key) | * You could store a text file with your key(s) on the reasonably safe //sharebox// server, but you will need some internet access to get the keys (sharebox can display text files, so you don't need to download the text file to access the key) | ||
| * Try to create backups regularly, e.g. with [[https://wiki.lsce.ipsl.fr/pmip3/doku.php/other:win10apps#backup_software|SyncBackFree]] | * Try to create backups regularly, e.g. with [[https://wiki.lsce.ipsl.fr/pmip3/doku.php/other:win10apps#backup_software|SyncBackFree]] | ||
| - | * Install [[http://www.nirsoft.net/utils/blue_screen_view.html|BlueScreenView]] | + | * Install [[other:win10apps#bluescreenview|BlueScreenView]] |
| * Use the //Download BlueScreenView with full install/uninstall support// at the bottom of the page | * Use the //Download BlueScreenView with full install/uninstall support// at the bottom of the page | ||
| * It's easier to install BlueScreenView when your computer is working correctly, than right after a crash, when you are not even sure to have network access | * It's easier to install BlueScreenView when your computer is working correctly, than right after a crash, when you are not even sure to have network access | ||
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| There is no standard solution. In the worst case, you can always remove the disk from your computer and plug it to an external adapter (available at LSCE) to recover at least part of the disk. This will require extra work if the disk is encrypted (it your favorite IT people took care of the encryption, they should have the [[https://support.microsoft.com/en-us/help/4026181/windows-10-find-my-bitlocker-recovery-key|BitLocker recovery key]]). | There is no standard solution. In the worst case, you can always remove the disk from your computer and plug it to an external adapter (available at LSCE) to recover at least part of the disk. This will require extra work if the disk is encrypted (it your favorite IT people took care of the encryption, they should have the [[https://support.microsoft.com/en-us/help/4026181/windows-10-find-my-bitlocker-recovery-key|BitLocker recovery key]]). | ||
| + | |||
| + | Check the [[#be_prepared]] section to determine how to get in touch with Dell or HP | ||
| === Software problem === | === Software problem === | ||
other/win10crash.1583847633.txt.gz · Last modified: 2020/03/10 13:40 by jypeter
