other:win10crash
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other:win10crash [2020/03/10 13:45] jypeter [Action!] |
other:win10crash [2024/12/17 08:56] (current) jypeter Updated some BSOD related links |
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| - | ====== Recovering from a Major Windows 10 Crash ====== | + | ====== Recovering from a Major Hardware or Windows 10 Crash ====== |
| + | |||
| + | [[other:index#windows_10_notes|Other Windows 10 related notes]] | ||
| <note important> | <note important> | ||
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| <wrap em>Don't Panic (yet...)!</wrap> | <wrap em>Don't Panic (yet...)!</wrap> | ||
| - | ===== What if I can't turn off my computer? ===== | + | ===== What if I can't turn ON my computer? ===== |
| + | |||
| + | You can try the easy and standard [[https://www.reddit.com/r/techsupport/comments/12nyre/30_second_power_button_trick/|hard reset trick]]. It works mysteriously, but it often works. It's worth trying! | ||
| + | ===== What if I can't turn OFF my computer? ===== | ||
| If your computer is unresponsive (frozen screen, you have a [[https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors|black screen or blank screen]], ...): | If your computer is unresponsive (frozen screen, you have a [[https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors|black screen or blank screen]], ...): | ||
| Line 36: | Line 41: | ||
| * [[https://www.dell.com/support/article/us/en/04/sln115162/resolve-hardware-issues-with-built-in-and-online-diagnostics-epsa-or-psa-error-codes?lang=en|Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)]] | * [[https://www.dell.com/support/article/us/en/04/sln115162/resolve-hardware-issues-with-built-in-and-online-diagnostics-epsa-or-psa-error-codes?lang=en|Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)]] | ||
| * [[https://www.dell.com/support/article/us/en/04/sln131497/how-to-run-the-lcd-built-in-self-test-on-a-dell-laptop?lang=en|How to Run the LCD Built-in Self-Test on a Dell Laptop]] | * [[https://www.dell.com/support/article/us/en/04/sln131497/how-to-run-the-lcd-built-in-self-test-on-a-dell-laptop?lang=en|How to Run the LCD Built-in Self-Test on a Dell Laptop]] | ||
| - | * **HP** [[https://support.hp.com/us-en/document/c03467259|HP PCs - Testing for Hardware Failures]] | + | * [[https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/fix-common-issues/monitors-and-screens|How to Resolve Monitor or Laptop Display Issues]] |
| - | * Sometimes your computer will only be able to **beep or flash** some leds. You can find out what the sequence of sounds/flashes means on the computer manufacturer web site | + | * [[https://www.dell.com/support/contents/fr-fr/videos/videoplayer/how-to-recover-from-booting-issues-using-the-bios-recovery-tool/6079779755001|How to recover from booting issues using the BIOS Recovery Tool]] video |
| + | * [[https://www.dell.com/support/kbdoc/en-us/000129583/no-post-no-power-no-video-on-a-dell-desktop-computer|No POST, No Power, No Video on a Dell Desktop Computer]] | ||
| + | * [[https://www.dell.com/support/kbdoc/en-us/000141584/how-to-troubleshoot-a-no-post-issue-on-a-dell-notebook-pc|How to Troubleshoot a No POST Issue on a Dell Notebook PC]] | ||
| + | * **HP**: | ||
| + | * [[https://support.hp.com/us-en/document/ish_2854458-2733239-16|HP PCs - Testing for Hardware Failures]] | ||
| + | * [[https://support.hp.com/id-en/document/ish_3974055-3873564-16|HP PCs - Computer does not turn on, start, or boot]] | ||
| + | * Sometimes your computer will only be able to sadly **beep or flash** some leds in order to get your attention. You can find out what the sequence of sounds/flashes means on the computer manufacturer web site | ||
| * [[https://www.dell.com/support/article/us/en/04/sln293445/understanding-beep-codes-on-a-dell-desktop-pc|Understanding Beep Codes on a Dell Desktop PC]] | * [[https://www.dell.com/support/article/us/en/04/sln293445/understanding-beep-codes-on-a-dell-desktop-pc|Understanding Beep Codes on a Dell Desktop PC]] | ||
| * [[https://www.dell.com/support/article/us/en/04/sln309623/understanding-beep-codes-on-a-dell-notebook-pc|Understanding Beep Codes on a Dell Notebook PC]] | * [[https://www.dell.com/support/article/us/en/04/sln309623/understanding-beep-codes-on-a-dell-notebook-pc|Understanding Beep Codes on a Dell Notebook PC]] | ||
| - | * [[https://support.hp.com/us-en/document/bph07107|HP Desktop PCs - Computer Does Not Start and Emits an LED or Beep Code]] | + | * [[https://support.hp.com/us-en/document/ish_1997210-1528385-16|HP Desktop PCs - Computer beeps or a light blinks during startup]] |
| - | * [[https://support.hp.com/us-en/document/c01732674|HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep Code]] | + | * [[https://support.hp.com/us-en/document/ish_1997719-1528356-16|HP Notebook PCs - Computer beeps or a light blinks during startup]] |
| ==== Software crash ==== | ==== Software crash ==== | ||
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| <note important>You should pay special attention to this section when your computer is (still) healthy</note> | <note important>You should pay special attention to this section when your computer is (still) healthy</note> | ||
| + | * Know how to [[other:bios#bios|access the BIOS]] of your computer, and determine the //BIOS version// | ||
| * Know where to find the serial number (or //service tag//) of your computer. It is probably on a sticker somewhere on the computer, and should also be available in the [[other:bios#bios|BIOS]] | * Know where to find the serial number (or //service tag//) of your computer. It is probably on a sticker somewhere on the computer, and should also be available in the [[other:bios#bios|BIOS]] | ||
| * Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date | * Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date | ||
| Line 87: | Line 99: | ||
| * You could store a text file with your key(s) on the reasonably safe //sharebox// server, but you will need some internet access to get the keys (sharebox can display text files, so you don't need to download the text file to access the key) | * You could store a text file with your key(s) on the reasonably safe //sharebox// server, but you will need some internet access to get the keys (sharebox can display text files, so you don't need to download the text file to access the key) | ||
| * Try to create backups regularly, e.g. with [[https://wiki.lsce.ipsl.fr/pmip3/doku.php/other:win10apps#backup_software|SyncBackFree]] | * Try to create backups regularly, e.g. with [[https://wiki.lsce.ipsl.fr/pmip3/doku.php/other:win10apps#backup_software|SyncBackFree]] | ||
| - | * Install [[http://www.nirsoft.net/utils/blue_screen_view.html|BlueScreenView]] | + | * Install [[other:win10apps#bluescreenview|BlueScreenView]] |
| * Use the //Download BlueScreenView with full install/uninstall support// at the bottom of the page | * Use the //Download BlueScreenView with full install/uninstall support// at the bottom of the page | ||
| * It's easier to install BlueScreenView when your computer is working correctly, than right after a crash, when you are not even sure to have network access | * It's easier to install BlueScreenView when your computer is working correctly, than right after a crash, when you are not even sure to have network access | ||
other/win10crash.1583847949.txt.gz · Last modified: 2020/03/10 13:45 by jypeter
