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other:win10crash [2020/04/27 10:52]
jypeter Link to WIn10 notes
other:win10crash [2023/03/20 14:40] (current)
jypeter [Hardware crash] Added How to Resolve Monitor or Laptop Display Issues (Dell)
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-====== Recovering from a Major Windows 10 Crash ======+====== Recovering from a Major Hardware or Windows 10 Crash ======
  
 [[other:​index#​windows_10_notes|Other Windows 10 related notes]] [[other:​index#​windows_10_notes|Other Windows 10 related notes]]
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 <wrap em>​Don'​t Panic (yet...)!</​wrap>​ <wrap em>​Don'​t Panic (yet...)!</​wrap>​
  
-===== What if I can't turn off my computer? =====+===== What if I can't turn ON my computer? ===== 
 +  
 +You can try the easy and standard [[https://​www.reddit.com/​r/​techsupport/​comments/​12nyre/​30_second_power_button_trick/​|hard reset trick]]. It works mysteriously,​ but it often works. It's worth trying! 
 +===== What if I can't turn OFF my computer? =====
  
 If your computer is unresponsive (frozen screen, you have a [[https://​support.microsoft.com/​en-us/​help/​14106/​windows-10-troubleshoot-black-screen-or-blank-screen-errors|black screen or blank screen]], ...): If your computer is unresponsive (frozen screen, you have a [[https://​support.microsoft.com/​en-us/​help/​14106/​windows-10-troubleshoot-black-screen-or-blank-screen-errors|black screen or blank screen]], ...):
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       * [[https://​www.dell.com/​support/​article/​us/​en/​04/​sln115162/​resolve-hardware-issues-with-built-in-and-online-diagnostics-epsa-or-psa-error-codes?​lang=en|Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)]]       * [[https://​www.dell.com/​support/​article/​us/​en/​04/​sln115162/​resolve-hardware-issues-with-built-in-and-online-diagnostics-epsa-or-psa-error-codes?​lang=en|Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)]]
       * [[https://​www.dell.com/​support/​article/​us/​en/​04/​sln131497/​how-to-run-the-lcd-built-in-self-test-on-a-dell-laptop?​lang=en|How to Run the LCD Built-in Self-Test on a Dell Laptop]]       * [[https://​www.dell.com/​support/​article/​us/​en/​04/​sln131497/​how-to-run-the-lcd-built-in-self-test-on-a-dell-laptop?​lang=en|How to Run the LCD Built-in Self-Test on a Dell Laptop]]
-    ​* **HP** [[https://​support.hp.com/​us-en/​document/​c03467259|HP PCs - Testing for Hardware Failures]] +      * [[https://​www.dell.com/​support/​contents/​en-us/​article/​product-support/​self-support-knowledgebase/​fix-common-issues/​monitors-and-screens|How to Resolve Monitor or Laptop Display Issues]] 
-  * Sometimes your computer will only be able to **beep or flash** some leds. You can find out what the sequence of sounds/​flashes means on the computer manufacturer web site+      * [[https://​www.dell.com/​support/​contents/​fr-fr/​videos/​videoplayer/​how-to-recover-from-booting-issues-using-the-bios-recovery-tool/​6079779755001|How to recover from booting issues using the BIOS Recovery Tool]] video 
 +      * [[https://​www.dell.com/​support/​kbdoc/​en-us/​000129583/​no-post-no-power-no-video-on-a-dell-desktop-computer|No POST, No Power, No Video on a Dell Desktop Computer]] 
 +      * [[https://​www.dell.com/​support/​kbdoc/​en-us/​000141584/​how-to-troubleshoot-a-no-post-issue-on-a-dell-notebook-pc|How to Troubleshoot a No POST Issue on a Dell Notebook PC]] 
 +    ​* **HP**: 
 +      ​* [[https://​support.hp.com/​us-en/​document/​c03467259|HP PCs - Testing for Hardware Failures]] 
 +      * [[https://​support.hp.com/​us-en/​document/​c04718479|HP PCs - Computer Does Not Start (Windows 10, 8)]] 
 +  * Sometimes your computer will only be able to sadly **beep or flash** some leds in order to get your attention. You can find out what the sequence of sounds/​flashes means on the computer manufacturer web site
     * [[https://​www.dell.com/​support/​article/​us/​en/​04/​sln293445/​understanding-beep-codes-on-a-dell-desktop-pc|Understanding Beep Codes on a Dell Desktop PC]]     * [[https://​www.dell.com/​support/​article/​us/​en/​04/​sln293445/​understanding-beep-codes-on-a-dell-desktop-pc|Understanding Beep Codes on a Dell Desktop PC]]
     * [[https://​www.dell.com/​support/​article/​us/​en/​04/​sln309623/​understanding-beep-codes-on-a-dell-notebook-pc|Understanding Beep Codes on a Dell Notebook PC]]     * [[https://​www.dell.com/​support/​article/​us/​en/​04/​sln309623/​understanding-beep-codes-on-a-dell-notebook-pc|Understanding Beep Codes on a Dell Notebook PC]]
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 <note important>​You should pay special attention to this section when your computer is (still) healthy</​note>​ <note important>​You should pay special attention to this section when your computer is (still) healthy</​note>​
  
 +  * Know how to [[other:​bios#​bios|access the BIOS]] of your computer, and determine the //BIOS version//
   * Know where to find the serial number (or //service tag//) of your computer. It is probably on a sticker somewhere on the computer, and should also be available in the [[other:​bios#​bios|BIOS]]   * Know where to find the serial number (or //service tag//) of your computer. It is probably on a sticker somewhere on the computer, and should also be available in the [[other:​bios#​bios|BIOS]]
   * Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date   * Know when your warranty expires (you need to know the serial number) and get things fixed **before** the expiration date
other/win10crash.1587984746.txt.gz · Last modified: 2020/04/27 10:52 by jypeter