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Upgrading a HP computer from Windows 7 to Windows 10


  • Find the serial number of your computer, it may be useful later
  • A computer that has a Windows 10 license but was bought with Windows 7 pro installed (the Windows 7 downgrade option was selected when ordering the computer)
    • If you are not sure if you have this option, you can call the HP Professional hotline and ask: +
  • A USB stick with 16+ Gb for downloading the installation files

Downloading the installation media

  • Go to the HP Software and Driver Downloads (French) and then enter your computer name (you may have to click on Other HP Products first): e.g. 840 G3 (for a HP Elitebook 840 G3)
  • Expand the Software-Restore CD panel and download the Cloud Recovery Client
  • Execute the client installer
    • If you execute this on another computer than the target computer, manually enter the serial number and model name of the target computer
    • Select Microsoft Windows 10 64-bit Professional
    • Select Operating System & Drivers and Western Europe and a server in Europe
    • Select a USB drive with at least 16 Gb (the content of the drive will be erased!) and start the download

Performing the factory reset

  • Connect the USB drive, reboot and press the ESC key repeatedly to enter the Startup Menu
  • Go to the Boot Menu (F9) and select the appropriate USB drive (e.g. LEGACY - SanDisk Ultra) and press Enter
    • Note that if you select UEFI - SanDisk Ultra instead of LEGACY, you may not ne able to select some of the partitions when choosing where to install Windows
  • Follow the instructions from Windows Setup
    • Select the language (e.g. French)
    • Select the operating system (e.g. Windows 10 Anniversary Update Pro - WestEU, x64, 20/03/2017)
    • Accept the Licence
    • Select the partition where you want to install Windows
      • The partition needs to be big enough (>14729 MB)

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other/win7towin10.1519201841.txt.gz · Last modified: 2018/02/21 08:30 by jypeter