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other:thunderbird [2020/01/13 14:16]
jypeter
other:thunderbird [2020/03/30 14:45] (current)
jypeter Added the debugging section
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 ====== Thunderbird (TB) notes ====== ====== Thunderbird (TB) notes ======
 +
  
 <note tip>The Thunderbird configuration folder (settings, local mailboxes, address books, etc...) is stored by default //​somewhere//​ in a hidden section of the user's Windows directory (''​C:​\Users\<​your_login>''​). <note tip>The Thunderbird configuration folder (settings, local mailboxes, address books, etc...) is stored by default //​somewhere//​ in a hidden section of the user's Windows directory (''​C:​\Users\<​your_login>''​).
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 <note warning>​\\ If you are using Linux, go the the [[other:​linux:​tb_ff|Thunderbird and Firefox on Linux]] page</​note>​ <note warning>​\\ If you are using Linux, go the the [[other:​linux:​tb_ff|Thunderbird and Firefox on Linux]] page</​note>​
  
-====== Prerequisite ======+===== Prerequisites ​=====
  
-  * You **must** be able to see Windows' ​hidden ​folders in order to access the configuration directory +==== Showing ​hidden ​directories ====
-    * [[other:​win7config#​displaying_hidden_folders|Displaying hidden folders on Windows 7]] +
-    * [[other:​win10config#​displaying_hidden_folders|Displaying hidden folders on Windows 10]]+
  
-  * You **must** ​have started (**and exited**) TB at least once (in order to initialize ​the configuration ​files)+You **must** ​be able to see Windows'​ hidden folders ​in order to access ​the configuration ​directory 
 +  * [[other:​win10config#​displaying_hidden_folders|Displaying hidden folders on Windows 10]] 
 +  * [[other:​win7config#​displaying_hidden_folders|Displaying hidden folders on Windows 7]]
  
-====== Moving the TB configuration directory to a specific directory ​======+==== Initializing TB configuration files ==== 
 + 
 +You **must** have started (**and exited**) TB at least once (in order to initialize the configuration files) 
 + 
 +==== Finding the configuration files ==== 
 + 
 +The location of the **TB main directory** (where all the configuration files are located) depends on your system 
 +  * **Windows 10** or **Windows 7**: ''​C:​\Users\<​your_login>​\AppData\Roaming\Thunderbird''​ 
 +  * **Windows XP**: ''​C:​\Documents and Settings\<​your_login>​\Application Data\Thunderbird''​ 
 + 
 +===== Debugging Thunderbird ===== 
 + 
 +Most people can skip this section! 
 + 
 +  * Starting TB in [[http://​kb.mozillazine.org/​Safe_Mode|Safe Mode]]: hold the ''​Shift''​ key while double-clicking on the TB icon 
 +    * You can disable (and possibly) remove extensions 
 +  * If TB behaves strangely and using the //Safe Mode// does not help, you may have to remove the configuration files mentioned in the following pages. You very probably won't lose your mailbox(es) settings and your local folder! 
 +    * [[http://​kb.mozillazine.org/​Standard_diagnostic_-_Thunderbird|Standard diagnostic]] 
 +    * [[http://​kb.mozillazine.org/​Toolbar_or_windows_layout_not_working|Toolbar or windows layout not working]] 
 +    * [[https://​support.mozilla.org/​en-US/​kb/​unable-install-add-on-extension-theme-thunderbird#​w_corrupt-extension-files|corrupt extension files]] 
 +    * [[https://​support.mozilla.org/​en-US/​kb/​rebuilding-global-database|Rebuilding the Global Database]] 
 + 
 +===== Moving the TB configuration directory to a specific directory =====
  
   - <wrap hi>Make sure TB is not running!</​wrap>​   - <wrap hi>Make sure TB is not running!</​wrap>​
-  - Go to the TB main directory +  - Go to the **TB main directory** ​(see the //​prerequisites//​ above)
-    * **Windows XP**: ''​C:​\Documents and Settings\<​your_login>​\Application Data\Thunderbird''​ +
-    * **Windows 7** or **Windows 10**: ''​C:​\Users\<​your_login>​\AppData\Roaming\Thunderbird''​+
   - Locate the TB configuration directory in the ''​Thunderbird\Profiles''​ directory (a sub-directory named ''<​random_string>​.default''​)   - Locate the TB configuration directory in the ''​Thunderbird\Profiles''​ directory (a sub-directory named ''<​random_string>​.default''​)
   - <wrap hi>Are you doing this operation for the //first time//, or //​restoring//​ settings from another computer?</​wrap>​   - <wrap hi>Are you doing this operation for the //first time//, or //​restoring//​ settings from another computer?</​wrap>​
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   - **Later**, when things seem to work correctly, remove the original ''​C:​\Users\<​your_login>​\AppData\Roaming\Thunderbird\Profiles\<​random_string>​.default''​ directory!   - **Later**, when things seem to work correctly, remove the original ''​C:​\Users\<​your_login>​\AppData\Roaming\Thunderbird\Profiles\<​random_string>​.default''​ directory!
  
-====== Restoring a TB configuration directory ​======+===== Restoring a TB configuration directory =====
  
 You have copied a TB configuration from another computer to your new computer and want to use it! We assume that the copied TB directory is: You have copied a TB configuration from another computer to your new computer and want to use it! We assume that the copied TB directory is:
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   - Go to the configuration directory:   - Go to the configuration directory:
     * **Windows 7** or **Windows 10**: ''​C:​\Users\<​your_login>​\AppData\Roaming\Thunderbird''​     * **Windows 7** or **Windows 10**: ''​C:​\Users\<​your_login>​\AppData\Roaming\Thunderbird''​
-  - Do some cleaning:+  - **Do some cleaning**:
     - Remove the the ''​Thunderbird\Profiles\<​random_string>​.default\''​ directory that was created when you started TB for the first time on this computer     - Remove the the ''​Thunderbird\Profiles\<​random_string>​.default\''​ directory that was created when you started TB for the first time on this computer
-    - Remove the ''​Thunderbird\installs.ini''​ file (it will be automatically recreated later)+    - Remove the ''​Thunderbird\installs.ini''​ file and the ''​Crash Reports''​ and ''​Pending Pings''​ directories ​(they will be automatically recreated later)
   - Edit the ''​Thunderbird\profiles.ini''​ file so that TB knows where to look for the new location of its configuration directory   - Edit the ''​Thunderbird\profiles.ini''​ file so that TB knows where to look for the new location of its configuration directory
     * ''​IsRelative=1''​\\ => ''​IsRelative=0''​     * ''​IsRelative=1''​\\ => ''​IsRelative=0''​
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   - Start TB and check that everything is OK and that you have access to your existing mailboxes and settings   - Start TB and check that everything is OK and that you have access to your existing mailboxes and settings
  
-<note warning>​When following the TB steps to restore a **Firefox** (FF) configuration,​ **it is possible that FF will create a new configuration**,​ instead of the one specified in ''​profiles.ini''​. If that's the case:+<note warning>**Firefox configuration special note**! 
 + 
 +\\ When following the TB steps to restore a **Firefox** (FF) configuration,​ **it is possible that FF will create a new configuration**,​ instead of the one specified in ''​profiles.ini''​. 
 + 
 +{{ :​other:​ff_new_profile.png?​300 |}} 
 + 
 +If that's the case: 
 +  - Click on //​Continue//​ and don't worry about the creation of a new profile
   - Open the profile configuration page, by pasting ''​about:​profiles''​ in the location bar of FF   - Open the profile configuration page, by pasting ''​about:​profiles''​ in the location bar of FF
   - On this profile config page, locate the profile stored in ''​C:​\Users\<​your_login>​\AppData\Roaming\Mozilla\Firefox''​   - On this profile config page, locate the profile stored in ''​C:​\Users\<​your_login>​\AppData\Roaming\Mozilla\Firefox''​
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   - Restart FF   - Restart FF
   - Open ''​about:​profiles''​ again and remove the profile(s) that is(/are) not using ''​C:​\Users\<​your_login>​\AppData\Roaming\Mozilla\Firefox''​   - Open ''​about:​profiles''​ again and remove the profile(s) that is(/are) not using ''​C:​\Users\<​your_login>​\AppData\Roaming\Mozilla\Firefox''​
 +    * e.g. Remove a profile looking like\\ ''​C:​\Users\<​your_login>​\AppData\Local\Mozilla\Firefox\Profiles\vqtxn50e.default-release''​
 </​note>​ </​note>​
  
-====== More ======+===== More =====
  
 You should be OK if you **correctly** followed the steps above! You can get extra information in: You should be OK if you **correctly** followed the steps above! You can get extra information in:
other/thunderbird.1578921416.txt.gz · Last modified: 2020/01/13 14:16 by jypeter